Reimagine your interactions with the computers.
Since the genesis of computers, one of the major question that has driven their evolution is - how would Humans interact with Computers?
So, what is Conversational AI?
It is the application of modern technologies that primarily use Language as the Interface - both Voice and Text.
Why Conversational now?Change the way you run your business with intelligent applications.
Compelling bottom-line results with Conversational AI.
Add New Delivery Channels
New Delivery Channels
The new omni-channel ecosystem, including the messaging applications and smart speakers ecosystem, is fundamentally changing every aspect of When, Where and How you engage and communicate with your customers and users.
Driven by the exponential growth in smart phones across the globe and the social messaging platforms, Messaging is the No. 1 digital activity on the planet today. Users, especially the digital natives are comfortable and prefer chatting in a virtual medium to get things done. This means Language has to be the backbone of our user experience.
With this approach, collaboration platforms like Slack, Microsoft Teams and Google Chat become preferred channels for your internal customers. And, social messaging platforms and smart speaker ecosystem like Alexa, Google Home and Siri become preferred channels for your external customers.
Improve Operational Efficiencies
Improve Operational Efficiencies
Modern day collaboration platforms like Slack and Microsoft Teams are becoming more than applications that help your internal teams to chat and share information. They are becoming the new age delivery Channels to orchestrate complex business process workflows for your teams to get instant access to information and perform actions 24x7, without the need to move out of the collaboration platforms.
Driven by the exponential growth in smart phones across the globe and the social messaging platforms, Messaging is the No. 1 digital activity on the planet today. Users, especially the digital natives are comfortable and prefer chatting in a virtual medium to get things done. This means Language has to be the backbone of our user experience.
Augment Human Capabilities
Augment Human Capabilities
Gartner predicts, by 2020, nearly 25% of customer service and support operations will integrate Conversational technologies and would happen without the involvement of humans.
Offload a significant portion of repetetitive queries to a conversational smart assistant, or add a voice interface for hands-free operation and transcriptions, resulting in significant productivity gains.
Our IVA solution provides a true omni-channel solution to handle customer calls, integrating a telephone to a smart virtual assistant to provide answers to your customer calls.
What could be some of the Use case themes?
Some of the many possibilities with Conversational AI solutions that we have implemented for our customers.
Voice Interfaces
Meet the new customer demand and market share with Vocie technology or achieve superior productivity gains with a hands-free interface.
Voice Interfaces
Voice search and voice based navigation is growing exponentially across demographics, especially among the millennials. Media analytics firm Comscore predicts that half of all online searches will be made through Voice by 2020. Gartner predicts that in the same year, 30% of online searches will be made on devices without a screen, showing the opportunities with the Smart Speakers. ecosystem.
When you think of Voice Interfaces, think of use cases where your Users could benefit from the hands-free mode of operation, when your hands are busy with operating devices in a factory floor or a lab equipment or in a restaurant kitchen or when they are treating their patients. Rather than removing the gloves or equipment to operate a computer, Voice Interfaces now provide the ability to interact with computers in the language they speak.
Accuracy: Popular vendor cognitive solutions like Microsoft and Google provide accuracy rates as high as 95%, which is closer to human comprehension levels.
Smart Transcription
Make the switch from offline transcription to our automated speech recognition services on custom vocabulary, for improved productivity gains.
What is Smart Transcription?
Voice interface technologies help solve two major design problems - recognition and understanding. Recognition is the part of technology that applies to converting Speech to Text. Understanding refers more to the semantics and the ability provided to computers to comprehend and attach context specific meaning to the spoken words to take action.
Smart Transcription focuses more on the Understanding part and achieving higher levels of accuracy in that.
While the vendor Speech and Language Understanding Services are good with regular English vocabulary, the biggest challenge for enterprises to achieve reliable and predictable accuracy levels is in handling specialized vocabulary in their own domain, its usage in day-to-day operations by their staff. One key design element in any Language Interface project has to be the creation of Domain Specific Vocabularies, using them to create custom Speech and Language Models, integrated with recurring training workflows that mature the models on a day-to-day usage.
Workflow Automation
Add your own AI powered Smart Assistants in your enterprise collaboration platforms like Microsoft Teams or Slack to get things done and gain significant operational efficiency gains.
Slack TeamsHang on. Is it a Chatbot?
Good Question.
The chatbots, that occupy the bottom right corner of every website today have been the earliest incarnation of the Conversational solutions, the experience of many of them are so much below par.
While the power of Language Interfaces are immense, it is that much difficult to create a conversational experience that provides value and that your customers love.
No, you cannot build an amazing BOT experience in 10 minutes. We don’t claim to do that.
We feel, the key to any successful conversational experience is the Language Understanding, Accuracy, Context and serving a purpose, which makes it that much more difficult, yet possible to achieve with a thoughtful design approach to your business problem, building on top of industry leading cognitive services.
We call it the Smart Virtual Assistant.
Conversational Insights
Make the switch from Reports and Dashboards and let you users Just ASK to get instant answers from your enterprise data and engage in a conversation.
What is Conversational Insights?
It is providing the ability for users to Ask Questions on Data, in the language they speak in both Voice and Text, and bring answers and insights out of the dataset.
Changing Information Needs
With the proliferation of data across the enterprises and with the increased adoption of a data driven culture for decision making, most of our information needs have become Momentary - to get answers at this very instant - with one question leading to another.
Imagine a Virtual Data Analyst. Without the need for the users to produce and sift through multiple Reports, Dashboards and Scorecards that used to take hours and days, users can engage in an exploratory analysis as a personalised conversation on their dataset, significantly reducing the time taken to get access to information.
“ By 2021, Natural Language Processing and Conversational Analytics will boost analytics and business intelligence adoption from 35% of employees to over 50%, including new classes of users, particularly front-office workers. “
Smart Speakers
Your Alexa and Google Home devices can do much more than answering Weather or Sports scores. Take your services on the smart speaker ecosystem, especially for the digital native millennials.
Alexa Google Assistant SiriSmart Virtual Assistants
Leverage social messaging platforms and transform your traditional IVR solution into a truly omni-channel Intelligent Virtual Assistant (IVA), integrated with smart hand-offs to humans.
Twillio Whatsapp FB Messenger
Make your Conversational app stand out with our design approach.
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Productivity Gains
To the caregivers with our real-time Smart Transcription solution to a leading Petcare provider.
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Increase in Lead Generation
With our Conversational AI solution for a leading health insurance provider.
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Weeks to Beta
For any of your omni-channel Conversational AI solution built on top of our platform components.
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Accuracy
Proven solution to achieve very high levels of Speech to Text accuracy, even with complex domain specific vocabulary in Healthcare.
Customer Stories
Proven by results with direct bottom-line gains across industry leading customers.
How can we replicate the success at yours?
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